Cancellations & Refunds
Clear communication and thoughtful planning help Accompany sessions feel smoother, more comfortable, and more reliable for everyone involved.
Accompany is designed to encourage respectful scheduling, reasonable expectations, and fair handling of unexpected situations.
Clear Plans Help Everyone
Thoughtful planning and early communication help create a smoother experience for both users and companions.
Book when you're confident
Users who book when they are reasonably confident about their availability help companions plan their time and commitments accordingly.
Companions reserve time
When a booking is accepted, companions set aside time specifically for that session. Early communication about any changes helps everyone.
Early notice matters
If circumstances change, communicating as early as possible helps reduce confusion and makes it easier to find a comfortable resolution.
Unexpected situations happen. Clear communication simply helps reduce confusion and frustration for everyone involved.
User Cancellations
When cancellations happen with enough notice, situations are often easier to resolve smoothly for everyone involved.
Timing matters
Cancellation handling may depend on timing and platform policies. Earlier communication generally creates more options for a comfortable resolution.
Communication helps
Reaching out clearly and promptly when plans change helps the platform and companion understand the situation more fully.
Late cancellations
Late cancellations may not always qualify for full refund review. Each situation may be evaluated based on its specific circumstances.
Fair review process
Accompany approaches each situation with the goal of a fair and reasonable outcome for both users and companions.
Companion Cancellations
Accompany encourages reliability and respectful communication from both users and companions.
If a companion cancels
Support available depending on circumstances
Reliability & platform trust
Accountability for both parties
No-Shows & Delays
Quick communication can often help resolve scheduling confusion before it becomes a larger issue.
Communicate quickly
If you're running late or something has come up, reaching out promptly through the platform helps the other party understand the situation.
Shared responsibility
Both users and companions should communicate clearly and quickly if delays or unexpected changes affect the session start.
Platform review
No-show situations may require platform review. Keeping communication within the platform helps document what occurred for any review process.
No-shows create a difficult experience for everyone involved. Accompany values respectful communication and reliability from both users and companions as a foundation for good experiences.
Refund Reviews
Each situation may involve different circumstances, which is why some refund requests may require review.
Timing of cancellation
How early or late a cancellation occurred is generally a factor in how refund situations are reviewed.
Communication history
Clear and respectful communication through the platform helps provide context that may support a smooth review process.
Session circumstances
Specific details about what happened during or before the session may be considered as part of the review process.
Platform policies
Review outcomes may depend on platform policies applicable at the time. Respectful communication helps support resolution.
Accompany approaches refund situations with care and fairness. Respectful communication helps support resolution and a smoother experience for everyone.
Helpful Information
Everything you need to feel confident and informed before your first booking.
Every companion verified
ID verification required before any profile goes live on the platform.
Communication encouraged
Clear communication helps create better outcomes for both users and companions.
Platonic platform
Accompany is designed exclusively for shared social experiences.
Clear Communication Creates Better Experiences
Accompany is designed to encourage respectful planning, organized communication, and fair handling of unexpected situations.